questions about the business and INVITATIONS
-What methods of payment do you accept?
Paypal, Visa, Mastercard, Discover, American Express, and Cash. Personal checks, Money Orders & Cashier Checks are accepted, but production will not begin until check has been processed and cleared.
A $35.00 fee is charged for all returned checks.
-How do I know my credit card information is safe with you?
If you are using a credit card, I will only keep your credit card information until the final amount that is due has been paid. Once it has been processed and approved, I will shred all papers that have your credit card information on it.
-If I want to place an order with you in the future, will I be able to use the same credit card I used when I placed my order previously?
You can, however, you will have to provide me with that information again due to the fact I shred all credit card information once the final amount that is due has been paid.
If you know you are going to want to place orders in the future and you want me to keep your credit card information so you don’t have to provide it to me again, I can do that. I do require you to sign an approval letter stating you allow me to keep your credit card information in a secure place. I will never charge your credit card without your approval and signature for the amount first.
-What is your payment policy?
When placing your order, 50% of the total balance is due. This covers the materials needed for your invitations and also samples used to provide you for proofing. This will also be used as a down payment for the remaining balance. The remaining balance will be due upon completion and before invitations are delivered.
If any services are outsourced, such as calligraphy, foil stamping, embossing, and etc., 100% of the total costs for the outsourced services are due at the time of order placement.
-What are your pricing for the invitations?
Due to everything being custom made from day one, there is no set pricing. The minimum price for an invitation, however, is $1.98 per invitation. Consultations are always free so if you would like to set up an appointment or request a quote, please click here .
-What is your cancellation policy?
You will receive a 100% refund if you cancel your order before I have ordered the product needed for your invitations.
If the design process has already begun, the 50% deposit is non-refundable.
If you cancel after product has been ordered, the total amount of product ordered will be due. If the 50% of amount already given is more than the product total, the remaining amount will be returned. (If the design has already begun, than the 50% is non-refundable.)
If you cancel after invitations have been printed, 100% of total balance will be due.
-What are E-Vites and how do they work?
E-Vites are a casual form of inviting guests to a wedding or special event. They can also be used for sending out different announcements.
How they work is, once you place your order, the designing of your invitation/announcement will start. Once you have approved of the design, I will then e-mail the finished product to all of your guests.
-What are your methods of printing?
Basic printing is done by me. If you prefer more advanced printing such as calligraphy, thermography (raised ink), embossing, or foil stamping, I use a company to outsource the printing and their prices depend on what type of project needs to be printed, the service that is requested and the amount needed to be printed. A price quote can be provided.
Calligraphy can also be done by another company that I use. Their prices vary and can be determined if you should request this type of service be done. The turn around time for your invitations will be a week or two longer when doing this type of service.
-Do you have a minimum number of invitations required to order?
No, not at all. I accept all amounts of invitations and there is no minimum requirement.
-Do you accept orders from customers outside of Las Vegas, NV?
Yes. I am more than happy to work with clients all over the U.S.
-Do you charge for consultations?
No, all consultations are free.
-What is your average turnaround time from initial contact?
From the first day that we meet to the day I either deliver the invitations to you, or send them out to all your guests, it will take approximately 2-6 weeks, depending on the type of invitation you are having created. If they are needed to be done sooner, I can do that for you. A rush fee of 35% of the total bill will be applied.
-How long does your estimate pricing last?
Estimates are valid for 30 days.
-Will a proof be provided before all of my invitations are created?
Of course! Your invitations should be perfect to your liking. After I have created your invitation, I will email you a proof. If there are any changes that need to be made, I will do so and then provide you with another proof.
If I show you the original proof and you have decided to change the design/layout that is perfectly fine as well. I will create a new design for your invitation and provide you with another proof.
-When will I expect to receive my proof?
Once we have decided the type of invitation layout/design you want, I will provide you a proof within 24-48 hours via email. If you want a physical proof of the completed invitation as well, I can provide that to you as soon as I receive the product I have ordered for your invitation so I can make it complete, and when both of our schedules provide us time to meet.
If you are an out of state customer wanting to have a physical proof mailed to you, I can do that however, your turnaround time will be longer than 4-6 weeks due to having to use extra time to get your approval once you receive your proof in the mail.
-Do you supply an addressing service?
Yes. All you have to do is send me the addresses for all your guests and I would be more than happy too! I will do the addressing, return addressing, shipping and handling.
-If I want to use you for an addressing service, is there a way to do custom made postage stamps?
Of course! I can create a stamp that matches your invitation perfectly and submit it to a company I use to make the stamps with your custom made image. Prices can be provided once it is determined it is something you would like to do.
-When should my save the dates and wedding invitations be sent out?
Your Save the Dates should be sent out approximately 4-6 months prior to your wedding date. The wedding invitations should be sent approximately 6-12 weeks prior to your wedding date.
-If I want to mail out my invitations on my own, what is the best way to determine the postage?
The best way to determine how much postage would be for each of your invitations would be to take one of them down to the post office and have it weighed so you are able to get a correct amount.
-What type of verbiage should be used for my invitations?
There are numerous different ways you can word your invitation. I can assist you with finding the certain type of etiquette you wish to use, or you can go to www.verseit.com and see if what they have strikes your interest.
-If I want to put a photo on my invitation, what are the minimum requirements?
If you would like to have a photo included, you will need to provide the photo either through email, CD, or USB drive. For the highest quality and best print, your photo should be provided in a high resolution format which is a minimum of 300dpi (dots per inch). If an image is under 300dpi, it will print poorly with a grainy or blurry look.
You are able to determine your photos dpi by right clicking on the photo, clicking “properties” and seeing the digital dimensions of the photo such as 1200x1800. You are then able to determine the dpi by dividing the physical dimensions of the photo (4x6 for example). So, if you have a photo that has physical dimensions of 4x6 with digital dimensions of 1200x1800 you would divide 1200 by 4 and 1800 by 6 which comes out to be 300dpi.
